Question 1

How long does shipping take?

Accepted Answer

Standard shipping takes 7-10 business days within India. Express shipping (available at checkout) delivers within 1-2 business days. Delivery times may vary depending on your location.

Question 2

How can I track my order?

Accepted Answer

Once your order is shipped, you'll receive a tracking link via email and WhatsApp. You can also track your order from your account dashboard under "Orders".

Question 3

What are the shipping charges?

Accepted Answer

We offer free shipping on orders above ₹999. For orders below ₹999, a flat shipping fee of ₹65 applies. Shipping charges are non-refundable.

Question 4

Do you ship internationally?

Accepted Answer

Currently, we only ship within India. We're working on expanding to international shipping soon.

Question 5

What if my order is delayed?

Accepted Answer

If your order hasn't arrived within the expected timeframe, please contact us at marvvnclothing@gmail.com with your order ID. We'll investigate and get back to you within 24 hours.

Question 6

What is your return policy?

Accepted Answer

We accept returns within 3 days of delivery. The product must be unused, undamaged, and in its original condition with tags attached. Delivery charges are non-refundable. Damaged or used products are not accepted. Refunds are processed after a quality inspection.

Question 7

Will shipping charges be deducted from my refund?

Accepted Answer

Yes. If your order qualified for free shipping (order above ₹999) and you request a return or refund, the standard shipping charge of ₹65 will be deducted from your refund amount.

Question 8

How do I initiate a return?

Accepted Answer

Go to your account dashboard, navigate to "Orders", find the delivered order, and click "Return". Enter your reason and submit. Our team will review your request within 24-48 hours.

Question 9

When will I receive my refund?

Accepted Answer

After we receive and inspect the returned item, your refund will be credited to your original payment method within 5-7 business days. You'll receive an email confirmation once the refund is processed.

Question 10

Can I exchange an item?

Accepted Answer

MARVVN currently does not offer direct exchanges. If you need a different size or color, please return the original item and place a new order for the desired variant.

Question 11

What if I receive a damaged or defective item?

Accepted Answer

Contact us within 24 hours of delivery with photos or videos of the damage. We'll arrange a replacement or full refund. Do not use the product after noticing the defect.

Question 12

Are return shipping charges refunded?

Accepted Answer

No, delivery charges are non-refundable. Return shipping costs may also be deducted from your refund amount depending on the reason for return.

Question 13

How do I find my size?

Accepted Answer

Check our size guide on each product page. Our oversized tees run large — if you're between sizes, we recommend sizing down for a regular fit. You can also check the "Most Ordered Size" indicator on product pages.

Question 14

Are your products genuine?

Accepted Answer

Absolutely! 100% of our products are genuine and designed in-house. We use premium fabrics and quality construction.

Question 15

How do I care for my MARVVN clothes?

Accepted Answer

Machine wash cold with similar colors. Tumble dry low. Do not bleach or iron on print. Turn inside out before washing to preserve the design.

Question 16

What payment methods do you accept?

Accepted Answer

We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD). For COD orders, shipping charges (₹65) must be paid online at checkout — the remaining product amount is paid on delivery.

Question 17

How do I use a promo code?

Accepted Answer

Enter your promo code at checkout or in the cart drawer. Click "Apply" and the discount will be reflected in your total. Only one promo code can be used per order.

Question 18

Is COD available for all orders?

Accepted Answer

Yes, COD is available for all orders. For COD orders, you'll need to pay the shipping charges online at checkout first. The remaining product amount is paid in cash when you receive your order.

Question 19

What if my payment fails?

Accepted Answer

If your payment fails, the amount will not be deducted. If money was debited but the order wasn't placed, it will be auto-refunded within 5-7 business days. Contact us if it doesn't.

Question 20

Why do I need to pay shipping charges separately for COD?

Accepted Answer

For COD orders, shipping charges (₹65) must be paid online at checkout to confirm your order. This ensures your order is processed and shipped immediately. The remaining product amount is paid in cash when your order is delivered. If your order total is above ₹999, shipping is free and you pay nothing until delivery.

Frequently Asked Questions

Orders & Shipping

Returns & Exchanges

Products & Sizing

Payment & Promos